Privacy Policy

Last Updated: 16/08/2024

[Your Company Name] ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Address Lookup API (the "Service"). We are registered with the Information Commissioner’s Office (ICO) in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

1.1 Personal Data

When you register for and use the Service, we may collect personal data from you, such as:

• Contact Information: Name, email address, and phone number.
• Account Information: Username, password, and other credentials.
• Payment Information: Credit card or payment details if you purchase any of our services.
• Usage Data: Information about how you use the Service, including API requests, log data, and IP addresses.

1.2 Non-Personal Data

We may also collect non-personal data that does not directly identify you, such as:

• Technical Information: Browser type, operating system, and device information.
• Aggregated Data: Data that has been anonymized or aggregated so it does not identify you as an individual.

2. How We Use Your Information

2.1 To Provide the Service

We use your information to:

• Create and manage your account.
• Provide access to the Service and respond to your queries.
• Process transactions and manage billing.

2.2 To Improve Our Service

We may use your information to:

• Analyze how the Service is used to improve functionality and user experience.
• Develop new features and services.
• Monitor and test the performance of the Service.

2.3 For Communication

We may use your contact information to:

• Send you service-related updates and notifications.
• Communicate with you regarding your account, changes to our services, or responses to your inquiries.
• Send marketing communications, if you have opted in to receive them. You can opt out at any time.

2.4 For Legal and Compliance

We may use your information to:

• Comply with applicable laws, regulations, and legal processes.
• Enforce our Terms of Service or other agreements.
• Protect our rights, privacy, safety, or property, and/or that of our users.

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who assist us in providing and supporting the Service, such as payment processors, hosting services, and analytics providers. These providers are obligated to protect your information and only use it for the purposes for which it was shared.

3.2 Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with your consent or at your direction.

4. Data Security

We take reasonable steps to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security measures are completely foolproof, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal data for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need to process your personal data for these purposes, we will securely delete or anonymize it.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request that we correct or update any inaccurate or incomplete personal data.
• Deletion: You can request that we delete your personal data, subject to certain conditions.
• Objection: You can object to our processing of your personal data in certain circumstances.
• Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we are processing your personal data based on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside of the UK and the European Economic Area (EEA). We will take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children's Privacy

Our Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.